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RBS-NatWest bank meltdown rolls on: Chaos to hit
millions all weekend, customers STILL can’t get wages – and
it may last until next week
By ED MONK FOR THISISMONEY.CO.UK and ANDREW OXLADE
Updated: 09:29 GMT, 23 June 2012
e-mail
151
View
comments
The computer meltdown at NatWest and Royal Bank of Scotland,
which left millions unable to access their salaries, could stretch into next
week it emerged today.
The banking group will open 1,000 branches on Sunday, from 9am to midday, as millions of people are unable to receive money or pay bills because of an ongoing technical crash.
Doors were also kept open until 7pm on Friday and until 6pm today because a huge number of
transactions failed to go through properly.
The problems with account access now rank as one of the worst technical failures at a British bank.
Enlarge NatWest online banking meltdown: Millions of
customers unable to move money or pay bills as accounts freeze
Up to 12 million people have been affected by the
major computer error which was triggered when a software upgrade
was being installed to the payment system.
They have resolved the ‘underlying problem’ but it could be early next
week before all the problems have been dealt with and all payments catch up.
More…
NatWest banking meltdown: Millions of customers unable to move money or pay
bills as accounts freeze and wage payments fail to arrive
CUSTOMER FURY: The NatWest ‘feedback’ site
Can I force NatWest or RBS to cover late payment penalties or extra costs caused
by its banking meltdown?
Susan Allen, customer services director for RBS-NatWest retail, told ITV News it was difficult to say exactly when all the problems would
be resolved.
The systems failure, which the company now says began on Tuesday, meant that payments
due to be made on Wednesday night, ready for Thursday, did not
appear in account balances.
As a result, some customers were blocked from taking money out of cash machines,
while others had internet supermarket food deliveries stopped after payments were rejected.
CAN I FORCE NATWEST TO COVER ANY PENALTIES?
The crisis-hit bank has so far refused to confirm specifically whether it will compensate customers if they are
hit with late payment fees from third parties
– through no fault of their own.
Our banking correspondent explains customers’ rights when it comes to getting justice from
financial services firms.
READ MORE: Can I force NatWest to cover late payment penalties?
Some people could not use debit cards at tills, including hotel check-out desks,
airports and petrol stations.
Some customers were able to access their money by 4pm Thursday but problems have
persisted and customers continued to report being unable to
access their cash this morning. It is unclear whether the problem that stopped payments due
on Wednesday night have also blocked payments due for last night.
A statement on a NatWest feedback website said today:
‘Unfortunately we are once again experiencing technical issues with our systems and account balances have
not updated properly overnight. This means where money has gone into a customers account,
there may be a delay in it appearing on their balance.
‘We can assure our customers that this problem is strictly of a technical nature and we continue
to work hard to resolve this.
‘We also recognise this is an unacceptable inconvenience for our
customers, for which we apologise.’
The company also confirmed the problems were not
the result of an external attack on its systems.
RBS, which conducts retail banking under the NatWest,
Royal Bank of Scotland and UlsterBank brands, kept 1,000 of its
branches open until 7pm last night to let people take out some money, and opened them earlier
today, in order to assist customers.
At 8am today, an RBS spokesman said the bank was preparing a new statement to update
customers.
Anger: A NatWest feedback website showed customers continuing to report being
unable to access their money at 8am on Friday.
There was confusion yesterday with customers reporting problems that
were not connected to payments not being made.
IS THIS BRITAIN’S WORST BANKING SERVICES FAILURE?
Online banking services occasionally go down and customers find themselves locked out, typically for a few hours.
But it’s very rare that these problems last for longer
than that.
Last summer, Tesco Bank saw a huge backlash particularly on the reader comments on this website, when a technical glitch locked customers out of accounts for up four
days.
But the full extent of those delays affected only 2,500 people.
The meltdown at RBS-NatWest has blighted up to 12million people.
Tesco promised to reimburse people who could prove they lost out
financially as a result of the confusion. Let’s hope RBS offers the same response.
Unfortunately for customers of British banks these sort
out of failures will become more common – see below.
For example, staff in one branch in West London told customers they should only use the bank’s own ATMs to guarantee being able to get money out.
The branch had closed its doors with only two members of staff outside
telling customers that they would not know until tomorrow when services would be restored.
Elsewhere, customer were so alarmed yesterday that they queued at branches to insist that staff hand over all the cash
in their current accounts.
After hours of silence, the bank issued a message on its website in mid-afternoon stating: ‘This is an unacceptable inconvenience for
our customers for which we apologise.’
There are fears that many thousands of customers
could be hit with penalty charges because regular standing orders and direct debits, including rent and mortgage payments, were also affected.
Some are worried they could lose family holidays because the final
instalment of their payments were not transferred as expected.
House purchase transfer payments were also stalled by the computer failure.
The collapse triggered a string of comment on Twitter from customers,
with some suggesting the NatWest debacle would be similar to the meltdown predicted for Greece if the
country crashed out of the euro.
Mother-of-two Lisa Browne, who was sick and off work, tried to get Tesco to deliver
a weekly food shop to her home so she could feed her children. However, the store called to say it
would not accept the order because her NatWest bank card had been declined.
FIRST-TIME BUYER UNABLE TO BUY HOME BECAUSE OF BANK ERROR
First-time buyer Milley Colley, 27, was unable to move
into her new two-bedroom flat yesterday because NatWest had not transferred the
money.
She attempted to send the funds to her solicitor – two days before the problems officially
begun – but they never arrived.
The freelance photographer was supposed to move into a
property in Bow, east London, but is still in her parents home in Teddington, south-west
London, while she waits for the bank to deal with the problem.
Banking error: Milley Colley, 27, left, was unable to complete
her house purchase yesterday because of NatWest’s payment problems
while student Kora-Lee Holmes, 21, was stranded in Venice
‘The completion date was yesterday but NatWest
have been having problems since Tuesday. I went into a branch to do a same day payment to my solicitor but that payment never arrived,’ she said.
‘I phoned NatWest and the person told me it had arrived and there was
no problem. The money left my bank immediately on Tuesday but has still not arrived.
‘Then yesterday they said they did not know where the money
had gone.
‘I have got all my stuff packed up and I had taken the day
off working yesterday and I was ready to
go.’
She is moving into the flat on her own and has funded the purchase through a private family loan. Two other people in the chain are believed to be affected.
Meanwhile, student Kora-Lee Holmes, 21, was stranded in Venice, Italy, unable
to pay her hotel for the stay because her bank card was not
working.
She missed her flight home while she battled to make the payment so her father Adrian was forced to spend £200 to re-book her on another one last night.
The Hull University student said: ‘I tried paying the hotel with my NatWest Visa debit card
but it didn’t work and when I got on my online banking I was unable to transfer any
money.
‘I was trying to get the money paid while all the time the
clock was ticking down to when my flight took off.
I tried phoning NatWest but there was a 45 minute queue.
‘I just got the standard response on the website about a temporary
problem with the site and that was at 8.30am Italian time.
This didn’t help me.’
She was flying back to Newcastle instead of Manchester because it was the only
flight available.
The weekly paid admin worker, who lives in the Midlands,
was relying on her salary going into her account to keep her in credit.
She said: ‘I am really annoyed. My worry is what is going to happen with the direct debits that are supposed to be going out?’
Lance King and his family were left homeless after the problems at NatWest caused their house purchase to fall through.
He and wife Gemma had sold their previous property, but could
not move into their new one because IT problems meant
the money for the sale had failed to appear.
Last night they and their two daughters, aged one
and five, were forced to stay with Mrs King’s parents.
‘It is a complete nightmare,’ said Mr King, 34, from Whiteley,
Hampshire.
‘We had a removal van outside the house waiting to get in but
because the money was in a NatWest account, we couldn’t complete the sale.
‘All of our stuff is now in storage and my wife
and two children are living with my in-laws. The stress
has been horrendous.’
Although he is not a NatWest customer, Mr King’s move was brought to a halt because
his solicitor’s account is with NatWest.
‘For a big corporate bank it is just unbelievable,’ he
added.
Also hit by the problem were first-time buyers Mike Johnson and his pregnant wife Laura.
The couple were thrown out of a house they thought they had
paid for on Thursday after the problems at NatWest meant the payment did not go through
as expected.
The Johnsons had been allowed access to the newly-built property after transferring the money to their solicitor’s NatWest client
account on Monday. But the balance still hadn’t arrived on Thursday – so
that evening the site manager arrived at their house and asked them to leave.
‘We had to pack our bags then and there and we are now living with our sister-in-law until this is sorted out,’ Mr
Johnson said.
Mark Groom, of Groom Halliday Property Solicitors, said:
‘If we can’t see the money – whether or not it is actually
there – a property sale simply cannot complete. Because so many completions occur on Fridays,
the numbers affected will be huge.’
A NatWest spokesman said they were doing ‘absolutely everything they could’ to fix the problem.
WAS NATWEST’S NEW MOBILE PAYMENTS GIZMO TO BLAME?
Last Wednesday, NatWest heralded a leap forward for its mobile phone payment technology.
It launched a system – GetCash – that would allow people to take cash from
an ATM without using their cash card, by making a request on their handset.
They are sent a six digit pin number, after making the request, which can be entered at a cash machine.
The aim, the bank said, was to help people who may have lost or forgotten their card or those who want
to leave their wallet at home.
It was made available to around two and-a-half million customers who already
have the banking app on their phone – on iPhone, Android or BlackBerry
Smartphones, and on the iPad.
The launch comment from Ben Green, head of mobile at NatWest and RBS, well now
have a sense or irony: ‘We’ve heard countless
stories from customers who’ve left their wallet behind, or parents who need a quick way to send money across to their children immediately.’
The first customers knew of a problem was when their cards were rejected at tills and
ATMs. NatWest put a message on its website in the morning
which read: ‘We are currently experiencing technical issues which mean that a number of customer
account balances have not yet been updated and some of our online services are
temporarily unavailable.’
Student Kora-Lee Holmes, from Hull, sent a tweet
saying she had been blocked from checking out of a
hotel in Italy and so had missed her flight home.
She posted: ‘Missed my flight home from Venice because NatWest’s server problems…New flights = £200.’
Customers finally began reporting that their accounts were
back up and running, including salary credits, at around 4pm.
NatWest, which has 7.5million personal banking customers, is part of the Royal Bank of Scotland group, and is 80 per cent owned by the taxpayer.
The bank pledged that no customer would be out of pocket as a
result of the ‘technical’ problems.
‘More technical problems lie ahead for ALL British banks’
Last week, RBS-NatWest launched a mobile banking app that
lets people to withdraw money from cash machines using
their smartphone.
It is the latest bank to offer such technology as the industry moves towards
making smartphones digital wallets.
But the rush to offer new technology may come at a price.
Experts warned that customers of UK banks would increasingly face such problems
because of the rush to deliver new and evermore sophisticated services.
Daoud Fakhri, senior analyst at consultancy Datamonitor Financial Services, said: ‘This episode is emblematic
of wider problems facing the banking sector as
a whole.
‘Many providers, being early adopters of IT systems when the technology was still
in its infancy, have been left saddled with inflexible core systems that
are often several decades old, and that are increasingly unable to cope with the demands being placed on them.
‘The growing expectations of consumers around online and mobile banking means
that the tensions between the provision of ever more sophisticated services and the capability of core systems to satisfy these demands are close to
breaking point, and this increases the likelihood of
episodes such as the NatWest mishap happening again.’
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Welcome to Ice City: Russia plans to build frozen community 1,000 miles from North Pole…
as race for Arctic minerals heats up
By WILL STEWART FOR MAILONLINE
Updated: 15:44 GMT, 24 October 2011
e-mail
12
View
comments
Russia is to build an ultra-modern city on a frozen island deep inside the Arctic Circle – in the Kremlin’s latest move to back its claim to
vast oil and gas reserves under the polar ice cap.
Named Umka, after a popular Soviet polar bear cub cartoon hero,
the initial 5,000 residents will live under a vast dome to protect themselves from
temperatures sinking below minus 30C in winter.
‘This city will be of strategic importance as Russia’s northern outpost,’
said architect Valery Rzhevskiy who has shown its modernistic
designs to an approving Vladimir Putin.
Extraordinary: The city will cost up to £4 billion and
be built on the remote island of Kotelniy, in the Novosibirsk archipelago, some 1,000 miles from the North Pole
Vast: The Umka designs are based on the International Space Station but in comparison is much larger – one mile long and 800 yards wide
Sources say it is likely to house soldiers, border guards and secret
service officers, as well as scientists and explorers, as Moscow gets serious about claiming Arctic mineral riches.
All will enjoy a luxury lifestyle in the cocoon with its own specially regulated temperate climate – including many facilities to make inhabitants of other cities
envious.
‘We aim to have scientific laboratories, houses, but
also parks with attractions, an Aqua complex, hotels
and a cathedral. Naturally there will be schools, kindergartens,
recreation zones, a hospital, and sport facilities are planned, too,’ said
Rzhevskiy.
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‘We want people who will be living and working here
not to realise they are in some closed space with an aggressive Arctic climate outside.’
The extraordinary venture – nicknamed ‘wonder city’ – will
be built at a cost of up to £4 billion on the remote island of Kotelniy, in the Novosibirsk archipelago , some 1,000 miles from the North Pole, closer than any other Russian city.
Strong winds make it one of the most inhospitable places on the planet, and even in summer it barely climbs over freezing point.
Bleak: Strong winds make the area one of the
most inhospitable places on the planet, and even in summer it barely climbs over freezing point
The Umka designs are based on the International Space Station, but it is vast by comparison – just short of one mile long and 800 yards wide.
‘So far it’s the only project in the world with an artificial climate and integral life support – just like on the space station. Not only is
it a new word in architecture, but in human living too. We have
used aero and space technologies while creating it.’
‘So far it’s the only project in the world with an artificial climate and integral
life support – just like on the space station.
Not only is it a new word in architecture, but in human living too.
We have used aero and space technologies while creating it.’
– Valery Rzhevskiy, architect
Electricity will be supplied by a floating nuclear power
station. Food wise, it will be totally self-sufficient with fish
and poultry farms, greenhouses, a wheat processing factory and bakeries.
‘There will not be any rubbish at all, as the city will have two factories converting all kinds into ashes.’
It will house workers for local mines and oil platforms
which should pay the costs of the development, it is claimed.
‘This project is designed to work on any surface, even on the Moon if needed,
‘ said Rzhevskiy, one of Russia’s top architects.
The ice city plans – currently with no fixed timetable for opening – comes as all countries with territory touching Arctic
waters are gearing up to make competing demands to the United Nations over underwater mineral exploitation rights.
Western countries were stung when in 2007 Russian polar explorer Artur Chilingarov placed
his country’s flag in the Arctic seabed in 2007.
‘We must prove the north pole is an extension of the
Russian land mass,’ he said at the time.
A Canadian think tank this year even warned that ‘an arms race maybe
beginning’, expressing concerns at the risk of conflict.
The U.S., Canada, Norway and Russia have all boosted their naval
presence in Arctic waters amid warnings of a Cold War that could literally be cold – except
perhaps at Umka.
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RBS-NatWest bank meltdown rolls on: Chaos to hit
millions all weekend, customers STILL can’t get wages – and
it may last until next week
By ED MONK FOR THISISMONEY.CO.UK and ANDREW OXLADE
Updated: 09:29 GMT, 23 June 2012
e-mail
151
View
comments
The computer meltdown at NatWest and Royal Bank of Scotland,
which left millions unable to access their salaries, could stretch into next
week it emerged today.
The banking group will open 1,000 branches on Sunday, from 9am to midday, as millions of people are unable to receive money or pay bills because of an ongoing technical crash.
Doors were also kept open until 7pm on Friday and until 6pm today because a huge number of
transactions failed to go through properly.
The problems with account access now rank as one of the worst technical failures at a British bank.
Enlarge NatWest online banking meltdown: Millions of
customers unable to move money or pay bills as accounts freeze
Up to 12 million people have been affected by the
major computer error which was triggered when a software upgrade
was being installed to the payment system.
They have resolved the ‘underlying problem’ but it could be early next
week before all the problems have been dealt with and all payments catch up.
More…
NatWest banking meltdown: Millions of customers unable to move money or pay
bills as accounts freeze and wage payments fail to arrive
CUSTOMER FURY: The NatWest ‘feedback’ site
Can I force NatWest or RBS to cover late payment penalties or extra costs caused
by its banking meltdown?
Susan Allen, customer services director for RBS-NatWest retail, told ITV News it was difficult to say exactly when all the problems would
be resolved.
The systems failure, which the company now says began on Tuesday, meant that payments
due to be made on Wednesday night, ready for Thursday, did not
appear in account balances.
As a result, some customers were blocked from taking money out of cash machines,
while others had internet supermarket food deliveries stopped after payments were rejected.
CAN I FORCE NATWEST TO COVER ANY PENALTIES?
The crisis-hit bank has so far refused to confirm specifically whether it will compensate customers if they are
hit with late payment fees from third parties
– through no fault of their own.
Our banking correspondent explains customers’ rights when it comes to getting justice from
financial services firms.
READ MORE: Can I force NatWest to cover late payment penalties?
Some people could not use debit cards at tills, including hotel check-out desks,
airports and petrol stations.
Some customers were able to access their money by 4pm Thursday but problems have
persisted and customers continued to report being unable to
access their cash this morning. It is unclear whether the problem that stopped payments due
on Wednesday night have also blocked payments due for last night.
A statement on a NatWest feedback website said today:
‘Unfortunately we are once again experiencing technical issues with our systems and account balances have
not updated properly overnight. This means where money has gone into a customers account,
there may be a delay in it appearing on their balance.
‘We can assure our customers that this problem is strictly of a technical nature and we continue
to work hard to resolve this.
‘We also recognise this is an unacceptable inconvenience for our
customers, for which we apologise.’
The company also confirmed the problems were not
the result of an external attack on its systems.
RBS, which conducts retail banking under the NatWest,
Royal Bank of Scotland and UlsterBank brands, kept 1,000 of its
branches open until 7pm last night to let people take out some money, and opened them earlier
today, in order to assist customers.
At 8am today, an RBS spokesman said the bank was preparing a new statement to update
customers.
Anger: A NatWest feedback website showed customers continuing to report being
unable to access their money at 8am on Friday.
There was confusion yesterday with customers reporting problems that
were not connected to payments not being made.
IS THIS BRITAIN’S WORST BANKING SERVICES FAILURE?
Online banking services occasionally go down and customers find themselves locked out, typically for a few hours.
But it’s very rare that these problems last for longer
than that.
Last summer, Tesco Bank saw a huge backlash particularly on the reader comments on this website, when a technical glitch locked customers out of accounts for up four
days.
But the full extent of those delays affected only 2,500 people.
The meltdown at RBS-NatWest has blighted up to 12million people.
Tesco promised to reimburse people who could prove they lost out
financially as a result of the confusion. Let’s hope RBS offers the same response.
Unfortunately for customers of British banks these sort
out of failures will become more common – see below.
For example, staff in one branch in West London told customers they should only use the bank’s own ATMs to guarantee being able to get money out.
The branch had closed its doors with only two members of staff outside
telling customers that they would not know until tomorrow when services would be restored.
Elsewhere, customer were so alarmed yesterday that they queued at branches to insist that staff hand over all the cash
in their current accounts.
After hours of silence, the bank issued a message on its website in mid-afternoon stating: ‘This is an unacceptable inconvenience for
our customers for which we apologise.’
There are fears that many thousands of customers
could be hit with penalty charges because regular standing orders and direct debits, including rent and mortgage payments, were also affected.
Some are worried they could lose family holidays because the final
instalment of their payments were not transferred as expected.
House purchase transfer payments were also stalled by the computer failure.
The collapse triggered a string of comment on Twitter from customers,
with some suggesting the NatWest debacle would be similar to the meltdown predicted for Greece if the
country crashed out of the euro.
Mother-of-two Lisa Browne, who was sick and off work, tried to get Tesco to deliver
a weekly food shop to her home so she could feed her children. However, the store called to say it
would not accept the order because her NatWest bank card had been declined.
FIRST-TIME BUYER UNABLE TO BUY HOME BECAUSE OF BANK ERROR
First-time buyer Milley Colley, 27, was unable to move
into her new two-bedroom flat yesterday because NatWest had not transferred the
money.
She attempted to send the funds to her solicitor – two days before the problems officially
begun – but they never arrived.
The freelance photographer was supposed to move into a
property in Bow, east London, but is still in her parents home in Teddington, south-west
London, while she waits for the bank to deal with the problem.
Banking error: Milley Colley, 27, left, was unable to complete
her house purchase yesterday because of NatWest’s payment problems
while student Kora-Lee Holmes, 21, was stranded in Venice
‘The completion date was yesterday but NatWest
have been having problems since Tuesday. I went into a branch to do a same day payment to my solicitor but that payment never arrived,’ she said.
‘I phoned NatWest and the person told me it had arrived and there was
no problem. The money left my bank immediately on Tuesday but has still not arrived.
‘Then yesterday they said they did not know where the money
had gone.
‘I have got all my stuff packed up and I had taken the day
off working yesterday and I was ready to
go.’
She is moving into the flat on her own and has funded the purchase through a private family loan. Two other people in the chain are believed to be affected.
Meanwhile, student Kora-Lee Holmes, 21, was stranded in Venice, Italy, unable
to pay her hotel for the stay because her bank card was not
working.
She missed her flight home while she battled to make the payment so her father Adrian was forced to spend £200 to re-book her on another one last night.
The Hull University student said: ‘I tried paying the hotel with my NatWest Visa debit card
but it didn’t work and when I got on my online banking I was unable to transfer any
money.
‘I was trying to get the money paid while all the time the
clock was ticking down to when my flight took off.
I tried phoning NatWest but there was a 45 minute queue.
‘I just got the standard response on the website about a temporary
problem with the site and that was at 8.30am Italian time.
This didn’t help me.’
She was flying back to Newcastle instead of Manchester because it was the only
flight available.
The weekly paid admin worker, who lives in the Midlands,
was relying on her salary going into her account to keep her in credit.
She said: ‘I am really annoyed. My worry is what is going to happen with the direct debits that are supposed to be going out?’
Lance King and his family were left homeless after the problems at NatWest caused their house purchase to fall through.
He and wife Gemma had sold their previous property, but could
not move into their new one because IT problems meant
the money for the sale had failed to appear.
Last night they and their two daughters, aged one
and five, were forced to stay with Mrs King’s parents.
‘It is a complete nightmare,’ said Mr King, 34, from Whiteley,
Hampshire.
‘We had a removal van outside the house waiting to get in but
because the money was in a NatWest account, we couldn’t complete the sale.
‘All of our stuff is now in storage and my wife
and two children are living with my in-laws. The stress
has been horrendous.’
Although he is not a NatWest customer, Mr King’s move was brought to a halt because
his solicitor’s account is with NatWest.
‘For a big corporate bank it is just unbelievable,’ he
added.
Also hit by the problem were first-time buyers Mike Johnson and his pregnant wife Laura.
The couple were thrown out of a house they thought they had
paid for on Thursday after the problems at NatWest meant the payment did not go through
as expected.
The Johnsons had been allowed access to the newly-built property after transferring the money to their solicitor’s NatWest client
account on Monday. But the balance still hadn’t arrived on Thursday – so
that evening the site manager arrived at their house and asked them to leave.
‘We had to pack our bags then and there and we are now living with our sister-in-law until this is sorted out,’ Mr
Johnson said.
Mark Groom, of Groom Halliday Property Solicitors, said:
‘If we can’t see the money – whether or not it is actually
there – a property sale simply cannot complete. Because so many completions occur on Fridays,
the numbers affected will be huge.’
A NatWest spokesman said they were doing ‘absolutely everything they could’ to fix the problem.
WAS NATWEST’S NEW MOBILE PAYMENTS GIZMO TO BLAME?
Last Wednesday, NatWest heralded a leap forward for its mobile phone payment technology.
It launched a system – GetCash – that would allow people to take cash from
an ATM without using their cash card, by making a request on their handset.
They are sent a six digit pin number, after making the request, which can be entered at a cash machine.
The aim, the bank said, was to help people who may have lost or forgotten their card or those who want
to leave their wallet at home.
It was made available to around two and-a-half million customers who already
have the banking app on their phone – on iPhone, Android or BlackBerry
Smartphones, and on the iPad.
The launch comment from Ben Green, head of mobile at NatWest and RBS, well now
have a sense or irony: ‘We’ve heard countless
stories from customers who’ve left their wallet behind, or parents who need a quick way to send money across to their children immediately.’
The first customers knew of a problem was when their cards were rejected at tills and
ATMs. NatWest put a message on its website in the morning
which read: ‘We are currently experiencing technical issues which mean that a number of customer
account balances have not yet been updated and some of our online services are
temporarily unavailable.’
Student Kora-Lee Holmes, from Hull, sent a tweet
saying she had been blocked from checking out of a
hotel in Italy and so had missed her flight home.
She posted: ‘Missed my flight home from Venice because NatWest’s server problems…New flights = £200.’
Customers finally began reporting that their accounts were
back up and running, including salary credits, at around 4pm.
NatWest, which has 7.5million personal banking customers, is part of the Royal Bank of Scotland group, and is 80 per cent owned by the taxpayer.
The bank pledged that no customer would be out of pocket as a
result of the ‘technical’ problems.
‘More technical problems lie ahead for ALL British banks’
Last week, RBS-NatWest launched a mobile banking app that
lets people to withdraw money from cash machines using
their smartphone.
It is the latest bank to offer such technology as the industry moves towards
making smartphones digital wallets.
But the rush to offer new technology may come at a price.
Experts warned that customers of UK banks would increasingly face such problems
because of the rush to deliver new and evermore sophisticated services.
Daoud Fakhri, senior analyst at consultancy Datamonitor Financial Services, said: ‘This episode is emblematic
of wider problems facing the banking sector as
a whole.
‘Many providers, being early adopters of IT systems when the technology was still
in its infancy, have been left saddled with inflexible core systems that
are often several decades old, and that are increasingly unable to cope with the demands being placed on them.
‘The growing expectations of consumers around online and mobile banking means
that the tensions between the provision of ever more sophisticated services and the capability of core systems to satisfy these demands are close to
breaking point, and this increases the likelihood of
episodes such as the NatWest mishap happening again.’
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Welcome to Ice City: Russia plans to build frozen community 1,000 miles from North Pole…
as race for Arctic minerals heats up
By WILL STEWART FOR MAILONLINE
Updated: 15:44 GMT, 24 October 2011
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Russia is to build an ultra-modern city on a frozen island deep inside the Arctic Circle – in the Kremlin’s latest move to back its claim to
vast oil and gas reserves under the polar ice cap.
Named Umka, after a popular Soviet polar bear cub cartoon hero,
the initial 5,000 residents will live under a vast dome to protect themselves from
temperatures sinking below minus 30C in winter.
‘This city will be of strategic importance as Russia’s northern outpost,’
said architect Valery Rzhevskiy who has shown its modernistic
designs to an approving Vladimir Putin.
Extraordinary: The city will cost up to £4 billion and
be built on the remote island of Kotelniy, in the Novosibirsk archipelago, some 1,000 miles from the North Pole
Vast: The Umka designs are based on the International Space Station but in comparison is much larger – one mile long and 800 yards wide
Sources say it is likely to house soldiers, border guards and secret
service officers, as well as scientists and explorers, as Moscow gets serious about claiming Arctic mineral riches.
All will enjoy a luxury lifestyle in the cocoon with its own specially regulated temperate climate – including many facilities to make inhabitants of other cities
envious.
‘We aim to have scientific laboratories, houses, but
also parks with attractions, an Aqua complex, hotels
and a cathedral. Naturally there will be schools, kindergartens,
recreation zones, a hospital, and sport facilities are planned, too,’ said
Rzhevskiy.
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‘We want people who will be living and working here
not to realise they are in some closed space with an aggressive Arctic climate outside.’
The extraordinary venture – nicknamed ‘wonder city’ – will
be built at a cost of up to £4 billion on the remote island of Kotelniy, in the Novosibirsk archipelago , some 1,000 miles from the North Pole, closer than any other Russian city.
Strong winds make it one of the most inhospitable places on the planet, and even in summer it barely climbs over freezing point.
Bleak: Strong winds make the area one of the
most inhospitable places on the planet, and even in summer it barely climbs over freezing point
The Umka designs are based on the International Space Station, but it is vast by comparison – just short of one mile long and 800 yards wide.
‘So far it’s the only project in the world with an artificial climate and integral life support – just like on the space station. Not only is
it a new word in architecture, but in human living too. We have
used aero and space technologies while creating it.’
‘So far it’s the only project in the world with an artificial climate and integral
life support – just like on the space station.
Not only is it a new word in architecture, but in human living too.
We have used aero and space technologies while creating it.’
– Valery Rzhevskiy, architect
Electricity will be supplied by a floating nuclear power
station. Food wise, it will be totally self-sufficient with fish
and poultry farms, greenhouses, a wheat processing factory and bakeries.
‘There will not be any rubbish at all, as the city will have two factories converting all kinds into ashes.’
It will house workers for local mines and oil platforms
which should pay the costs of the development, it is claimed.
‘This project is designed to work on any surface, even on the Moon if needed,
‘ said Rzhevskiy, one of Russia’s top architects.
The ice city plans – currently with no fixed timetable for opening – comes as all countries with territory touching Arctic
waters are gearing up to make competing demands to the United Nations over underwater mineral exploitation rights.
Western countries were stung when in 2007 Russian polar explorer Artur Chilingarov placed
his country’s flag in the Arctic seabed in 2007.
‘We must prove the north pole is an extension of the
Russian land mass,’ he said at the time.
A Canadian think tank this year even warned that ‘an arms race maybe
beginning’, expressing concerns at the risk of conflict.
The U.S., Canada, Norway and Russia have all boosted their naval
presence in Arctic waters amid warnings of a Cold War that could literally be cold – except
perhaps at Umka.
Russia
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