Group Chief Operations Officer
Resolution Insurance, 2017 to-date

Duties and Responsibilities

• Conceptualizing strategic initiatives to propel the achievement of corporate goals, streamline operations, and maximize staff performance; directing human resources, performance management, multi-billion budget administration, and staff mentoring and leadership.

• Ensuring consistent improvements in organizational profitability, efficiency, and performance through effective problem solving, organization, and interpersonal abilities;

• Leading teams to achieve great results by creating a high performance culture with a low entropy score;

• Ensuring compliance to governing laws, regulatory guidelines, company policies and procedures and leading best practices and standards;

• Driving Operational Excellence and Operational Efficiencies by leveraging on Technology;

• Ensuring projects and programmes deliver high Return on Investments by focusing on Results Based Management;

• Empowering staff to drive the innovations and service performance to enhance Customer Service delivery levels and standards.

Achievement

• Reduction in OPEX by 26% through digitization and centralization of shared operations.
• Reduction in Claims cost by eliminating fraud and waste by 20% through digital supply chain optimization.
• Increased market shares from 5% to 10% in 2 years by driving sales, marketing and customer interactions through lean operational excellence and use of digital platforms.  

Director of Operations
National Bank of Kenya, 2012 – 2017

Duties &Responsibilities

• Provide overall leadership in formulation of strategies, operational plans, policies and procedures for the Operations Division and oversee operational excellence in the Bank
• Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
• Provide leadership multidisciplinary team in Innovation, Business Process Management (BMP), Project Management Office (PMO) and Back Office Operations
• Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and develop and implement corrective action.
• Champion the re-engineering business processes agenda to improve customer service, cost effectiveness and controls.
• Ensure compliance with regulatory requirements relating to Banking Operations.
• Oversee implementation of operational improvements to reduce operational costs, tighten controls, improve service quality and customer service.
• Ensure the bank leverages on Technology & Innovations by building an efficient processing system through centralization, automation and innovation.

Achievements

• Reduced operational cost by 46% through centralizing all back-office operations
• Leaned out processes leading to a reduced staff from initial 2200 to 1400 yet despite branches increased from 52 to 84. This led to increased productivity per staff
• Won Global Award for excellence in BPM & Workflows.

Project Manager – Africa Finance Systems & Processes
Standard Chartered Bank, 2007 – 2012

Duties & Responsibilities

• Evaluate, design, implement, test and deliver appropriate reporting solutions within bank’s finance system and business context
• Initiate and drive continuous improvement in financial reporting and associated systems, processes and policies.
• Manage multidisciplinary team of professionals, technical personnel and operational staff in 14 countries (Kenya, Uganda, Tanzania, Zambia, Zimbabwe, Botswana, South Africa, Cameroon, Ghana, Nigeria, Cote D’Ivoire, Sierra Leone & Gambia) with team of programmers based in Chennai, India.

Achievement

• Rolled out systems using pragmatic project management methodologies which contributed to an average of 35% cost saving on Project Rollouts.
• Reduced report production to 48 hours with 15 staff from initial Turn-around-time of 10 working days with staff through centralized all Financial & Regulatory reporting to Shared Service Centre
• Reduced cost of Procurement by 25% and improved controls around procurement and Accounts Payable which eliminated payment of either duplicated invoices or double invoices. Benefits KES 45Million annual saving.

Head of ICT
Madison Insurance Company, 2005 – 2007

Duties & Responsibilities

• Provide strategic leadership and technical support in ICT and acting as internal ICT Consultant to management by advising of all likelihood in ICT matters, their implications and impact to business
• Assess the quality and reliability of existing hardware, software, operating systems and network components and recommend upgrades or replacements.
• Project planning, implementation and management of an Integrated ERP System – Oracle Financials based on Internet web portals, efficient communication WAN supporting VOIP and intranet services based on VSAT technology.
• Design and implementation of a corporate DRP and BCP strategy.
• Design and implementation/operationalization of a corporate IS service policy and IS security policy based on COBIT, ITIL models

Finance IS Manager SSC Eastern & Southern Africa
Standard Chartered Bank, 2002 – 2005

Duties & Responsibilities

• Support and maintenance of Financial and Management of IDS with required security and controls for SCB Eastern & Southern Africa Countries.
• Assessing the efficiency and adequacy of business systems and processes to realize overall business & financial objectives.
• Reviewing, documenting, evaluating and testing general controls in Finance systems and processes.
• Reengineering & implementing process and application security and controls (BCP & DRP) for SCB Eastern & Southern Africa Countries.

OTHER EMPLOYMENT

1. Systems Analyst, Cooperative Bank of Kenya, 2000 – 2002
2. Senior Consultant, Iberafrica Systems, 1998 – 2000